Author
X-com Team
Product & engineering
The X-com team writes about client portals, embedded messaging, and the operational patterns behind service businesses that scale without per-seat billing bloat.
Posts by X-com Team (4)
- ·6 min read
AI Support Agent Handoff: Getting the Human Back Into the Loop
The failure mode of AI support isn't hallucination — it's silent handoff to a human without context. Here's the pattern that works.
- ·7 min read
The Partner Portal: How Agencies Collaborate Across Company Lines
How agencies, referral partners, and service networks share work without giving away everything — using a proper partner portal.
- ·9 min read
Row-Level Security for Multi-Tenant SaaS: A Practical Pattern
Postgres row-level security is the right primitive for multi-tenant isolation. Here's the pattern we use in production.
- ·8 min read
Client Management Software for Small Business: What You Actually Need
Cut through the enterprise noise. The three tools a small service business needs to manage clients — and how they fit together.