Author
CB
Founder
Founder of X-com. Writes about flat workspace pricing, secure client collaboration, and shipping SaaS support surfaces without hiring a support team first.
Posts by CB (3)
- ·8 min read
How to Embed Support in a SaaS Product (Without Building It)
Ship customer support, chat, tasks, and huddles inside your SaaS in a week — using an embedded workspace instead of building one.
- ·6 min read
Flat Pricing vs Per-Seat: The Hidden Cost of Inviting Your Client's Team
Per-seat SaaS pricing punishes the exact behavior service teams want. Here's the math, and why flat workspace pricing wins.
- ·6 min read
The Embeddable Chat Widget in 2026: What Changed
Chat widgets moved from marketing lead-capture to full customer workspaces. Here's what a modern embeddable chat widget looks like.