Terms of Service
Version 2026-07-15. Plain-English beta terms; formal terms will replace this before general availability. Where these terms conflict with a signed order form, the order form controls.
1. Acceptance
By creating an account or workspace, you agree to these Terms, the Acceptable Use Policy, and — while the service is in beta — the Beta programme notice. If you accept on behalf of an organisation, you represent that you have authority to bind it.
2. The service
X-com provides messaging, task management, and third-party channel integration under the plan you select. We may add, change, or remove features. Material changes will be announced by email or in-app before they take effect.
3. Your account
- You are responsible for activity under your account credentials.
- You must provide accurate contact information and keep it current.
- You must be at least 18 years old, or the age of digital consent in your jurisdiction, whichever is higher.
- Sharing a single account across multiple people is not permitted; invite each user individually so audit trails work.
4. Customer data and processing
You retain all rights in the content you upload or send through the service ("customer data"). We process customer data only to provide the service, as described in the privacy notice and — where applicable — the Data Processing Addendum, which is incorporated by reference.
5. Fees and billing
During the closed beta the service is provided at no charge. Once billing is enabled, fees are as set on /pricing or in your order form. Taxes are additional. Overages are billed monthly. Non-payment after 30 days may result in suspension.
6. Acceptable use and suspension
You must comply with the Acceptable Use Policy. We may suspend or terminate access for material violations, for legal reasons, or to protect the service and its users. Where practical we will give notice and an opportunity to remedy.
7. Term and termination
- These Terms take effect when you first accept them and continue until your account is closed.
- Either party may terminate for material breach uncured after 30 days' written notice.
- On termination you may export your data for 30 days. After that we delete customer data, subject to backup retention and any active legal hold.
8. Warranty disclaimer
The service is provided "as is" and "as available". We disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by law. During beta, no warranties of any kind are made — see the Beta programme notice.
9. Limitation of liability
To the maximum extent permitted by law, our aggregate liability for any claim arising out of or related to the service is limited to the fees you paid to us in the 12 months preceding the event giving rise to the claim, or, during the free beta, to £100. Neither party is liable for indirect, incidental, consequential, special, exemplary, or punitive damages, or for lost profits, lost revenue, or lost data. These limits do not apply to liability that cannot be excluded under applicable law (for example, fraud, wilful misconduct, or bodily injury).
10. Indemnification
You will defend and indemnify us against third-party claims arising from (a) your customer data, (b) your use of the service in breach of these Terms or the AUP, or (c) your infringement of a third party's rights. We will indemnify you against third-party claims that the service, as provided by us and used within these Terms, infringes that third party's intellectual property rights.
11. Confidentiality
Each party will protect the other's non-public information using at least the same care it uses for its own confidential information, and will not disclose it except to personnel and advisors who need to know and are bound by confidentiality.
12. Governing law and disputes
Governing law, venue, and dispute-resolution provisions will be set based on the contracting entity in a signed order form. In the absence of an order form, the laws of the jurisdiction of our registered office (see the privacy notice for the current legal entity) apply, and disputes will be resolved by its competent courts.
13. Changes to these Terms
We may update these Terms. Material changes will be announced at least 14 days in advance by email or in-app notice. Continuing to use the service after the effective date means you accept the update. If you do not accept, you may terminate under §7.